Help & Support
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Help Topics
We're always here
Emergency Contacts
We're here for you 24/7. Reach out anytime you need assistance.
Local Emergency Numbers
Save these numbers for your current location:
Police
119
Ambulance
1990
Fire
111
Traveler guide
For Travelers
Everything you need to know before, during, and after your journey
Before You Book
Create your traveler profile
Check service details (vehicle, guide, or ride)
Confirm pickup time and location
Save booking confirmation
During the Journey
Keep your phone charged
Follow safety instructions from your expert
Carry essentials (ID, water, hat, etc.)
Use in-app chat to stay in touch with your driver or guide
In Case of Emergency
Save local emergency numbers (police, park rangers)
Contact RAAHI support via app chat or phone
Share live location with trusted contact
Remain calm and follow expert instructions
After the Trip
Rate your experience
Leave a review
Report issues if any
Retrieve forgotten items (via support)
Expert guide
For Experts
Guidelines and best practices for our experts
Before Accepting Bookings
Profile is fully set up and verified
Availability is updated
Vehicle, animal, or service details are accurate
Clear contact info and WhatsApp installed
Before Each Trip
Confirm pickup time and guest details
Check your vehicle/animal/equipment
Carry your phone and backup charger
Be on time and dressed appropriately
Safety & Support
Follow expert code of conduct
Guide guests respectfully and clearly
Know emergency protocols for your area
Report unsafe behavior or no-shows
After the Trip
Mark service as completed
Check if payout is processed
Reply to guest reviews (optional)
Stay updated with new expert tips
Your data
Privacy & Security with RAAHI
At RAAHI, your personal information is always protected.
Encrypted Platform
All data shared on Raahi is encrypted using secure protocols to protect your privacy and ensure safe transactions.
Private Communication
Experts cannot see your phone number or email address. Communication between you and the expert is handled securely through the app.
No Direct Sharing
Please do not share your personal contact details (such as phone number or WhatsApp) directly with experts.
Secure Payments
We use certified payment gateways. Your financial information is never stored or visible to experts.
We are committed to ensuring your digital safety as much as your physical safety during travel.
Stay safe
General Safety Guidelines for All Travelers
Use Verified Experts Only
Book only through the official platform to ensure the experts (drivers, guides, etc.) are verified and approved. Do not share your phone number or contact details directly with experts. Never accept off-app deals or verbal arrangements with unverified experts.
Check Your Booking Details
Always confirm your expert's name, photo, ID, and vehicle plate number before starting your trip. If you see any mismatch, report it immediately via the app.
Keep Your Contacts Informed
Share your trip or activity details with a friend or family member. Use built-in sharing options when available.
Know Your Meeting Points
Use GPS to navigate to meeting points. In rural or remote areas, ask your accommodation or local guide to assist.
Emergency Protocols
Keep local emergency numbers saved on your phone. Use the in-app emergency contact or SOS features if available.
Safety by Activity
Digital Security & Payment Safety
Use only secure online payments through the platform
Do not share your credit/debit card details or OTPs with experts
Save your digital receipts and confirmation messages.
Cultural Respect & Responsible Tourism
Dress respectfully in religious or traditional areas.
Ask before taking photographs of people or private property.
Avoid littering, loud music, or disruptive behavior in nature or rural settings.