Last Updated: July 2026
1. Purpose and Scope
These Safety & Travel Guidelines ("Guidelines") supplement the Raahi Terms and Conditions ("Terms") and provide practical safety information for Buyers and Experts using the Platform. These Guidelines are informational and operational in nature. They do not modify, limit, or expand the rights, obligations, releases, or limitations of liability set out in the Terms, including the risk disclosures in the Terms (Travel and Transportation Risks, Wildlife Risks, Outdoor Activity Risks, and Assumption of Risk). Capitalized terms not defined here have the meanings given in the Terms.
Section 2
2.1 Use Verified Experts Only.
Book only through the Platform to ensure that drivers, guides, and other Experts have been verified through Raahi's onboarding process. Do not accept off-Platform deals or verbal arrangements with unverified individuals, consistent with the anti-circumvention provisions of the Terms.
2.2 Check Your Booking Details.
Before starting any journey, confirm your Expert's name, profile photo, identification, and vehicle plate number (where applicable) against your booking confirmation. Report any mismatch through the app immediately.
2.3 Keep Your Contacts Informed.
Share your trip and journey details with a trusted contact before departure, using the Platform's built-in sharing options where available.
2.4 Know Your Meeting Points.
Use GPS navigation to confirm meeting points in advance. In rural or remote areas, confirm meeting arrangements with your accommodation or local guide ahead of time.
2.5 Communicate Through the Platform.
Do not share your personal phone number, email address, or other direct contact details with an Expert, and do not ask an Expert to share theirs with you. In-app messaging is provided so that Buyers and Experts can communicate securely without exchanging personal contact information; this also protects both parties from the risks associated with off-Platform arrangements described in the Terms.
2.6 Payment.
Complete payment only through the Platform's secure payment system. Do not pay an Expert directly in cash or by any method outside the Platform, and do not share card numbers, banking details, or one-time passcodes with an Expert under any circumstances.
Section 3
3.1 Save Emergency Numbers.
Before beginning any journey, save the local emergency numbers for your destination, including police, ambulance, and fire services, as well as Raahi's 24/7 support line.
3.2 Raahi Support Channels.
Raahi provides 24/7 customer support for urgent assistance, WhatsApp-based support for quick questions, and an in-app chat assistant for general guidance. Contact details for each channel are available in the Help & Support section of the Platform and in the Terms.
3.3 In the Event of an Emergency.
If a medical or safety emergency arises during a journey: remain calm and follow your Expert's instructions; contact local emergency services directly where the situation requires immediate response; share your live location with a trusted contact if possible; and notify Raahi support as soon as it is safe to do so. As stated in the Terms, the Expert is responsible for initial emergency response during a journey, and Raahi's role is limited to providing booking records and reasonable platform support upon request.
3.4 Reporting.
If you experience a safety concern, a mismatch between your booking and the Expert or vehicle that arrives, or any other incident, report it through the app as soon as possible so that Raahi can investigate.
Section 4
4.1 Offroad, Overland, or Safari and Wildlife Tours.
Always follow your guide's instructions; they are familiar with animal behavior and applicable park rules. Do not exit the vehicle unless your guide confirms it is safe to do so. Avoid loud noises, which may agitate wildlife. Keep your hands and body inside the vehicle at all times. Do not feed animals under any circumstances.
4.2 Local Drivers and Vehicle Transport.
Confirm the vehicle's plate number and the driver's photo against your booking before entering the vehicle. Wear a seatbelt at all times, including for short trips. Do not travel with any person who has not been matched to your booking. Keep doors locked and valuables out of sight while traveling.
4.3 Guided Tours and Hiking.
Stay on marked trails and follow your guide's instructions throughout the activity. Wear appropriate footwear and sun protection, and carry sufficient water. Avoid hiking alone, particularly in unfamiliar or forested terrain. Inform a trusted contact of your expected return time before setting out.
4.4 Nature Walks Wildlife Viewing.
Move quietly and slowly to avoid disturbing wildlife. Do not use flash photography. Avoid touching or disturbing nests, eggs, or habitat zones.
4.5 Snorkeling, Diving, and Ocean Activities.
Participate only with licensed, certified instructors. Wear a life jacket or other flotation device where required. Follow all posted weather warnings and ocean safety notices. Do not touch marine life or coral reefs.
4.6 Boating, Sailing, and Lagoon Tours.
Confirm that the operator provides a life jacket for every passenger before boarding. Ask about the operator's safety protocols before the activity begins. Remain seated while the vessel is moving. Avoid boating activities in poor weather conditions.
4.7 Mounted Animal Rides (Horseback and Camel).
Follow your guide's instructions at all times; they are familiar with the animal's behavior and the terrain. Mount and dismount only when directed by your guide. Remain calm and avoid sudden movements or loud noises. Keep both hands on the reins or saddle unless otherwise instructed.
Section 5
5.1 Account and Payment Security.
Use only the Platform's secure, certified payment systems for any transaction related to a Booking. Never share your card details, banking credentials, or one-time passcodes with an Expert or any other user. Retain your digital receipts and booking confirmations for your records.
5.2 Private Communication.
Experts cannot see your personal phone number or email address through the Platform. All in-app communication is handled securely. If you receive a request from an Expert to communicate or transact outside the Platform, decline and report the request through the app.
6. Cultural Respect and Responsible Tourism
Dress respectfully when visiting religious or traditional sites. Ask permission before photographing individuals or private property. Avoid littering, excessive noise, or other disruptive conduct in natural or rural settings, and follow any site-specific rules provided by your Expert or by the relevant park, reserve, or property.
Section 7
7.1 Before Accepting a Booking.
Confirm that your profile is complete and currently verified, that your availability is accurate, and that your vehicle, equipment, or service details are up to date.
7.2 Before Each Journey.
Confirm pickup time and guest details in advance. Inspect your vehicle, animal, or equipment as applicable. Carry a charged phone and, where practical, a backup charging source. Arrive on time and appropriately prepared for the activity.
7.3 During the Journey.
Follow the Expert Code of Conduct and any activity-specific safety protocols applicable to your service category. Communicate clearly and respectfully with guests. Know the emergency procedures applicable to your operating area, consistent with Section 3 of these Guidelines.
7.4 Reporting.
Report unsafe guest behavior, no-shows, or safety incidents through the app as soon as possible.
8. Relationship to the Terms and Conditions
These Guidelines are provided for informational and safety purposes and do not create any obligation on Raahi's part beyond what is expressly stated in the Terms. In the event of any conflict between these Guidelines and the Terms, the Terms control. Raahi may update these Guidelines from time to time to reflect new activity categories, regulatory requirements, or operational practices.
9. Contact
For non-emergency questions about these Guidelines, contact support@raahi.io. For urgent assistance during an experience, use Raahi's 24/7 support line or in-app emergency contact feature as described in Emergency Procedures above.